Privacy Policy

At Root n Raw (a brand of Root N Raw Pvt. Ltd., GST: 10AAPCR7940A1ZM), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website therootnraw.com and make a purchase with us.

1: Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and shipping/billing address
• Payment information (processed securely via Razorpay — we do not store card details)
• Order history and product preferences
• Communication records when you contact our support team

We also automatically collect certain information when you visit our website:

• IP address, browser type, and device information
• Pages visited, time spent, and referring URLs
• Cookie data and session identifiers

2: How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your queries and provide customer support
• Improve our website, products, and services
• Send promotional emails and offers (only with your consent)
• Comply with legal and regulatory obligations under Indian law

3: Sharing of Information

We do not sell or rent your personal data. We share it only with:

• Logistics partners (e.g., Shiprocket) to deliver your orders
• Payment gateway (Razorpay) to process transactions securely
• Legal authorities if required by law

4: Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You may disable cookies through your browser settings, though some features of our website may not function properly as a result.

5: Data Security

We implement industry-standard security measures including SSL encryption to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6: Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for marketing communications at any time
• Request a copy of the data we hold about you

To exercise any of these rights, please email us at rootnrawhealthy@gmail.com.

7: Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

8: Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

9: Contact Us

For any privacy-related questions, please contact us at: