Terms & Conditions

Welcome to Root n Raw (therootnraw.com), owned and operated by Root N Raw Pvt. Ltd. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By using our website, you confirm that you are at least 18 years of age (or have the consent of a parent or guardian), and that you agree to these terms in full. If you disagree with any part of these terms, please do not use our website.

2. Products & Descriptions

We take great care to ensure that product descriptions, images, and pricing are accurate. However, we reserve the right to correct any errors without prior notice. Product packaging may vary slightly from images shown on the website.

All our makhana and food products are minimally processed and may have natural variations in colour, texture, and flavour — this is a mark of authenticity, not a defect.

3. Pricing & Payments

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST
• We accept UPI, credit/debit cards, net banking, digital wallets, EMI, and Cash on Delivery (COD)
• Payment is processed securely through Razorpay
• We reserve the right to change prices at any time without prior notice

4. Order Placement & Confirmation

Once you place an order, you will receive a confirmation email. This confirmation does not constitute acceptance of your order. We reserve the right to cancel any order due to stock unavailability, payment failure, or suspected fraudulent activity, with a full refund issued.

5. Shipping & Delivery

We ship across India. Estimated delivery times will be communicated at checkout. Actual delivery times may vary based on location, courier delays, or unforeseen circumstances. Root n Raw is not liable for delays caused by third-party logistics partners.

6. Intellectual Property

All content on therootnraw.com — including logos, product images, brand name, text, and design — is the intellectual property of Root n Raw / Root N Raw Pvt. Ltd. Unauthorised use, reproduction, or distribution is strictly prohibited.

7. Limitation of Liability

Root n Raw shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the value of the order placed.

8. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Patna, Bihar.

9. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our website after changes are posted constitutes your acceptance of the revised terms.

10. Contact Us

For any questions regarding these terms, contact us at: